Refund policy

When to report a problem

Report a missing, incorrect, damaged or undelivered order as soon as reasonably possible from your order details or through Market Woman support. Include the order reference and clear evidence where relevant.

How requests are reviewed

Market Woman may review the order record, payment status, delivery confirmation and information from the customer, vendor and rider. Perishable items, used goods and change-of-mind requests may not qualify unless the item was misdescribed or otherwise faulty.

Approved refunds

An approved refund may cover all or part of an order depending on the affected items and delivery outcome. The available refund method and processing time depend on the original payment channel and the payment provider.

Cancelled orders

Cancellation availability depends on the order stage. Once a vendor has started fulfilment or a rider has collected the order, cancellation may be restricted or may exclude costs already incurred.

Disputes

Market Woman may pause a vendor payout while a valid dispute is reviewed. We will communicate the outcome through the contact details connected to the account.