Market Woman help centre
Frequently asked questions
Straight answers about shopping, delivery, accounts and selling on Market Woman.
How do I find a product?
Use the search box or browse categories. You can filter results, open a product page and view the vendor before adding an item to your cart.
Do I need an account to browse?
No. You can browse products and vendors first. An account is required when you need to complete and manage an order.
How is the delivery fee calculated?
The fee depends on the order and delivery details. Your checkout summary shows the applicable delivery fee before payment.
How do I track an order?
Sign in, open My Orders and select the order. You will see the latest fulfilment and delivery status there.
When does a vendor get paid?
Vendor funds can be released after the order is completed and any required checks or disputes are resolved.
How do vendors join?
Choose Vendor on the sign-up page, complete the application and submit the required information. The store must be approved before it goes live.
How do riders join?
Choose Rider on the sign-up page, complete both registration steps and submit the required documents. Approval is required before delivery assignments.
What if something is wrong with my order?
Open the order from your account and contact support with the order reference and details. See the refund policy for how requests are reviewed.